Customer Service

PAYMENT METHODS

LBCLighting.com gladly accepts the following payment methods:

  • Credit Card: Visa, Mastercard, American Express, Discover (must be US-based with verifiable billing address)
  • Paypal
  • Wire Transfer (preferred for large orders or international shipments)

SALES TAX

  • We do not charge sales tax for deliveries made outside of California (within United States).
  • Sales tax is charged for deliveries made within California (rate will depend on shipping destination).
  • Trade professionals with a valid resell permit may contact our Customer Service department for details about setting up a trade account so that CA sales tax will be waived from their order.
  • International shipments may have additional sales tax that will need to be paid before shipment release.

ORDER PROCESSING

  • Orders are processed during business hours 8:30 AM to 5:00 PM PST (Mondays-Fridays, excluding holidays).
  • Orders received on the weekends and after 3:00 PM PST are generally processed the following business day.
  • Order processing time does NOT include shipping transit time so please account for both processing and transit time when calculating delivery dates.
  • For urgent orders or orders that need immediate processing, please contact Customer Service at 1-877-250-6888.

BACKORDER ITEMS

Due to unforeseen circumstances, some items may be backordered and are unavailable to ship at time of purchase. In such cases, you will be informed via email whether you would like to backorder the item or choose another item in place of it.

CHANGING AN ORDER:

Order Cancellation

Order Exchanges:

SHIPPING AND DELIVERY

When We Ship:

  • Most items will ship within the lead time indicated on the product page – in the case of delay, you will be notified by a customer service rep
  • Shipments are generally made Mondays – Fridays (excluding holidays)
  • We do not ship on weekends
  • Items stocked in our warehouse ship from South El Monte, CA. Non-stock items will be drop-shipped from manufacturer warehouse (location varies)

Shipping Methods

Shipping Options/Transit Times:

  • Ground Shipping: Orders over $50 qualify for Free ground shipment within 48 Contiguous US. Transit time is dependent on delivery location relative to shipping warehouse. Standard transit time is usually 3 to 5 business days via UPS Ground or Fedex Ground.
  • Expedited Shipping: Some items may qualify for expedited shipping which include Overnight, 2-day, 3-Day. Subject to product availability. Cutoff time for same day shipment is usually 11:00 AM PST (M-F, excluding holidays and weekends) for most items. Expedited orders made after cut-off time will be shipped the following business day. In the case of delay, you will be notified by a customer service rep. For urgent or special requests, please contact Customer Service at 877-250-6888.
  • Deliveries are made on business days only (M-F) and transit time does not include weekends so please account for that when calculating delivery dates.

Shipping Costs:

  • We offer Free ground shipping for most orders over $50 within 48 contiguous United States.
  • Most orders under $50 will have $7.95 flat rate shipping within 48 contiguous United States.
  • Hawaii/Alaska/Guam/Puerto Rico/other US territories: Shipping charges will be based on weight/dimensions of items ordered which will be calculated at checkout.
  • Canada: Shipping charges will be based on weight/dimensions of items ordered which will be calculated at checkout. Freight charges do not include customs/duties/taxes or other international related charges. For more info, please see our International Order section.
  • International Locations: Our website does not currently allow international checkout (except for Canada). Please contact Customer Service for a quote and shipping options.

Shipping Addresses:

  • We ship to valid residential or business/commercial addresses only.
  • We do not ship to PO Boxes or APO/FPO addresses.
  • We may contact you to verify addresses to ensure prompt delivery.

Delivery Options:

  • No Signature: If this option is selected, your order will be delivered without any signature or acknowledgement. You will assume full responsibility and release LBCLighting from any lost package claims.
  • Signature Required: If this option is selected, an adult signature is required before carrier will release shipment. Please make sure that someone will be on the premise to sign for the delivery. Shipment will not be released without signature.
  • Once package is in transit, we are unable to make any changes to the signature option or reroute the address. It will be your responsibility to contact the carrier and make shipping arrangements.
  • Freight truck deliveries will require signature so please make sure someone is on the premise to accept shipment. Freight carrier may contact you beforehand to arrange for delivery.
  • Deliveries are made Mondays-Fridays. We do not offer weekend deliveries.

Refused/Missed Deliveries:

  • If you missed a carrier’s multiple delivery attempts or refused the package (for reasons other than it being damaged), you will be charged the return shipping costs to bring the items back to us which may range from 8% to 20% of your total amount
  • If you refused a delivery because the package is damaged, please notify us within 7 days so that we can make a replacement request. If you do not notify us within the allotted time, it may negate your claim for a replacement

INTERNATIONAL ORDERS

TRACK YOUR ORDER

You can track the status of your order here.

If you have not received your tracking number in 7 business days, please call us at 1(877)250-6888 or email [email protected] to ask for your tracking number.

The delivery time will be based on the availability of the item you have chosen. If the item is in stock, it will be shipped to you within the lead time stated on the product page. Unless specified, all items ship via ground which may take up to five day transit time depending on the manufacturer’s warehouse location.

RETURNS

Return Policy

If you decide to return an item, we offer the following hassle-free return process for your convenience. Our customer service representatives are also available to assist you should you have any questions. Please call us at 1(877)250-6888 or email [email protected].

Please note that NO returns will be accepted for the following conditions:

  • Items returned without an RAN number
  • Items that have been installed, customized or modified
  • Items not in original packaging and/or missing parts/hardware or manual
  • Made to Order or special order items
  • Overstock or Clearance Sale Items
  • Truck-load sized items
  • Any volume orders totaling more than $2,000
  • Any large quantity order of 12 pieces or more of the same product

Return Instructions

1. Request a Return Authorization Number (RAN)

Please call 1(877)250-6888 or email [email protected] to request a return. A customer service representative will email you the Return Authorization Number (RAN) with instructions. You will have 15 days to return the items to us once we issue you the RAN. It is important that you request a RAN because we will not issue any refunds for returns without a RAN. Unauthorized returns will not be acknowledged and may be refused at your expense.

2. Download, Fill Out and Print the RAN form and paste it on the box.

Please click here to download the RAN form. To ensure a prompt refund, please make sure the RAN# is clearly labeled on the box and the RAN form.

3. Package the Item

Please package the items carefully. All products must be packed in new, original and unmarked packaging including any accessories, hardware, manuals, documentation and registration that were originally included with the items.

4. Ship the Item

Since you are responsible for the cost of returning the items via whichever carrier you prefer (Fedex, UPS, USPS, etc), we recommend that you use a traceable and insurable form of mailing for shipment. LBClighting.com is not responsible for any items lost or damaged in transit and it will be your responsibility to file any claims with the carrier.

Please email us the tracking number of all return shipments so that we can ensure a prompt refund.

Please ship the Item(s) to:

LBCLighting
Attn: Internet Returns Team
1762 Tyler Avenue
South El Monte, CA 91733

5. Get Your Refund

Once we receive and inspect the return, we will issue a refund on the original credit card or paypal account used to place the order. Please allow 1 or 2 billing cycles for the credit to be reflected on your statement. You will receive an email confirmation once the return is completed. Please note that shipping charges are non-refundable (which includes expedited, under-minimum and Alaska/Hawaii orders).

We aim to process returns as quickly as possible but if you do not receive your refund confirmation within 10 days of us receiving the item, please email[email protected] or call 1(877)250-6888.

DAMAGED OR DEFECTIVE ITEMS

Damage/Defective Policy:

  • Damaged claims made within 7 days of receipt will qualify for free replacement
  • Damaged claims made after 7 days (but before 30 days) may not qualify for free replacement and/or be subject to manufacturer’s warranty policy
  • We will not honor any damaged claims made after 30 days
  • Defective claims will be subject to manufacturer’s warranty policy
  • All replacements are subject to availability and standard lead time. LBClighting is not responsible for expedited shipping of any replacement fixture/parts

How To File A Claim:

  1. Please email [email protected] with your order#, item, quantity and description of damage. Attach photos of damage if possible since it will help to expedite your claim.
  2. We will submit the claim with the manufacturer and response time is generally within 48 to 72 hours. During this time, the manufacturer may request for additional information or may contact you directly to assist with troubleshooting.
  3. When replacements ship, we will email you the tracking information. Items are shipped via ground to the original delivery address on order. If different, you must notify Customer Service of address change when making the claim. LBCLighting will not be responsible for any lost shipments.
  4. In some cases, the manufacturer may request the return of the damage/defective items so please hold onto it until further instructions from us. If return is needed, a call tag or mailing label will be issued and if you are not available at the time the attempts are made by the carrier to retrieve the items, you will be responsible for shipping the item back to us within 15 days. If you do not return the items back to us, you will be charged for both the damage/defective and the replacement part. Defective items found to be in working condition will be subject to the Return Policy and you will be charged for the replacement part.

PRICE MATCH GUARANTEE

We aim to provide you with the best prices and selections on lighting. Due to “Minimum Internet Advertised Pricing Policies” that are set by lighting manufacturers, we may not be able to sell below certain pricing levels.

However, if you find a lower price for the exact same item from another online retailer, we will gladly match the price under the following conditions

    1. The price match is from any manufacturer authorized online retailer/distributor in the U.S. for a period of seven days from the original date of your order
    2. We will review all competitors fees and charges with placing the order, which would include re-stocking fees, return restrictions and shipping costs
    3. The item at the competitors’ website must be in stock at time of price match
    4. The item for price match must be from the same manufacturer with the same part number
    5. Only new, non-discontinued, unopened, uninstalled items are acceptable
    6. We are unable to price match discontinued, clearance, close-out, overstock, used or “auction style” items
    7. Price Match cannot be combined with any other promotions, coupons or rebates.

To request a Price Match, please email [email protected] or call us Toll-Free at 1(877)250-6888.

SAFE SHOPPING GUARANTEE

The LBCLighting.com Safe Shopping Guarantee protects you while shopping at LBCLighting.com, so you don´t have to worry about credit card safety. We guarantee that every transaction you make with us is safe.

PRIVACY AND SECURITY

Privacy Policy

LBCLighting.com’s privacy and security measures are designed with deep bunker security in mind, so any personal information that you provide to LBCLighting.com is used for the purpose of personalizing and enhancing your web experience, and for no other purpose. LBCLighting.com’s specific privacy policies are outlined below.

The Information We Collect

There are two ways that LBCLighting.com obtains information from you: (1) from an on-line purchase; or (2) navigational information about the pages you visited on our website.

How We Use The Information

The information we obtain from registration on-line is utilized to improve your web experience with LBCLighting.com by enabling you to obtain a faster checkout for purchases.

The information we ask for when you order on-line is your name, address, phone number, credit card number and email address, and is used only for completion, confirmation, and shipment of the order. Your information is saved for a speedier checkout process the next time. This information is then stored only for the purpose of faster checkout and is not used for any other purposes.

The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, browser version, IP address) may be collected which will provide information regarding the general use of our website.

LBCLighting.com will never sell any information about you to anyone. “Cookies” are used by LBCLighting.com only to allow you to use LBCLighting.com’s website in the most efficient manner.

Email

LBCLighting.com will only send emails to you to promote its latest products and offerings. LBCLighting.com has a company policy not to flood people with email correspondence, but simply give you periodic information so you can stay up to date on what LBCLighting.com is offering.

LBCLighting.com also uses your email address to confirm your order, provide you an update regarding your order and send you your tracking info/number.

Access To Your Personal Information

LBCLighting.com will provide you with access to the personal information you provided by allowing you to view, update or correct your information. In order to protect your privacy, LBCLighting.com takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. LBCLighting.com will accomplish this through the use of passwords and personal data.

Security

Our website’s bunker security system is armed with a Hacker Safe System to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.

TERMS OF USE

Your use of LBCLighting.com constitutes your agreement to be bound by the following terms and conditions related to the use of our website. These terms and conditions are subject to change from time to time without prior notification. After such change, your use of LBCLighting.com constitutes your agreement to be bound by the changed terms and conditions. You should therefore be sure to review these terms and conditions each time you log on to LBCLighting.com.

LBCLighting.com is intended solely for personal, noncommercial use by the users of our website. We recognize that from time to time you may wish to download, print and store portions of our website. You may do this as long as you only use such copies for your own personal, noncommercial use; you do not copy or post that material on any network computer or broadcast that material in any media and that you do not modify or alter that material in any way. The mere fact that you have downloaded such materials does not transfer to you any right to title or interest in such materials. All intellectual property rights and any such materials remain the sole and exclusive property of LBCLighting.

Please send all inquiries or comments that you may have with regard to our website to LBCLighting, 1762 Tyler Avenue, S. El Monte CA 91733.

Any such comments that you may submit shall be and remain the exclusive property of http://www.lbclighting.com, and such submission constitutes an assignment to LBCLighting of all worldwide rights, titles and interests in any intellectual property rights which may exist in the comments. As a result, LBCLighting will be entitled to use any material which is submitted by you for any purpose and without compensation to you in any way.

This website is provided on an as-is basis and LBCLighting makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials or products included on this site.

LBCLighting disclaims all warranties, express or implied, including but not limited to, implied warranties or merchantability and fitness for a particular purpose. In no event shall LBCLighting be liable for any damages of any kind arising from the use of our website, including but not limited to, direct or indirect, incidental, punitive and consequential damages.

In case of any discrepancy in pricing calculation due to system generated fault, LBCLighting reserves the right to cancel that order or issue a refund to the customer subject to fulfillment of company refund policy. LBCLighting makes every effort to ensure accuracy but in the event a product is listed at an incorrect price or with incorrect information due to typographical errors or resulting from product information received from our vendors, LBCLighting reserves the right to refuse or cancel any orders for such items whether or not the order has been confirmed and your credit card charged. If the credit card has been charged for the purchase and order is cancelled, LBCLighting shall immediately issue a credit to your credit card in the amount of the charge.

The laws of the State of California govern these disclaimers and the terms and conditions set forth above without giving any effect to any principles of conflicts of law.

You agree to defend, indemnify and hold LBCLighting harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees arising from or related to your use of this Web site.

DISCLAIMER

LBClighting makes every effort to provide the most accurate pricing and product information. However, due to the large number of items offered on our website, there may be typographical errors or omissions such as those relating to product description, pricing and availability. In such cases, we reserve the right to cancel your order and issue a full refund. We also reserve the right to correct or update any errors/omissions and change product information at our discretion without prior notice.

Important Notice: This new policy supersedes previously published policies effective August 15, 2013.