Customer Service

• Contact Us
• Order Processing
• Return Policy
• Damaged/Defective Items
• Refused and Missed Deliveries
• Order Cancellations
• Order Exchanges
• Shipping Rates and Policy
• International Orders
• Privacy Policy
• Price Match Guarantee
• Volume Discount
• Buy Today, Ship Today Program
• Track Your Order
• Backorder Items
• Payment Methods
• Safe Shopping Guarantee
• Sales Tax
• Terms of Use
• Disclaimer

ORDER PROCESSING

Orders are processed during business hours (8:30 AM to 5:00 PM PST) from Mondays - Fridays (excluding holidays). Orders received on the weekends and after 3:00 PM PST are generally processed the following business day.

SHIPPING AND DELIVERY

Most Orders of $50 or more shipping to the 48 continental United States will qualify for FREE SHIPPING*.
* Some oversized, bulky or select products over $50 or more, do not qualify for Free Shipping.

Orders below $50 to the 48 continental United States will be charged a Flat Fee of $7.95*
* Some oversized, bulky or select products below $50 may incur additional charges.

Shipping Addresses

We are sorry that we are currently unable to ship to PO Boxes.
Please provide valid residential or business addresses. We may contact you to verify addresses to ensure prompt delivery.

Shipping To Hawaii and Alaska

For shipments to Hawaii and Alaska, please call our Toll Free 1(877)250-6888 or email customerservice@lbclighting.com for cost, availability and transit time.

Delivery Transit Time

Unless noted, standard delivery time is usually 3 to 5 business days via UPS Ground or Fedex Ground depending on where you are located.

Express Shipping

You can request Next Day, Two-Day or Three Day Express Shipping for your order at an additional cost. Please contact us at 1(877)250-6888 or customerservice@lbclighting.com to get the estimated cost.

As a guide, these are the available Express Shipping Schedules by UPS:

Service Type	Cost Structure (Compared to Regular UPS Ground)	Delivery By	For Example: If Ships Out On	For Example: Delivery Will Be On	For Example: If Ships Out On	For Example: Delivery Will Be On
UPS Red Early AM	$$$$	Next Business Day 8:30am	Monday	Tuesday by 8:30am	Friday	Following Monday by 8:30am
UPS Red	$$$	Next Business Day 10:30am	Monday	Tuesday by 10:30am	Friday	Following Monday by 10:30am
UPS Red Super Saver	$$	Next Business Day 4:30pm	Monday	Tuesday by 4:30pm	Friday	Following Monday by 4:30pm
UPS Blue AM (2 Day)	$$	Two Business Days by 10:30am	Monday	Wednesday by 10:30am	Friday	Following Tuesday by 10:30am
UPS Blue (2 Day)	$	Two Business Days by end of the day	Monday	Wednesday by end of the day	Friday	Following Tuesday by end of the day
UPS Orange (3 Day)	$	Three Business Days by end of the day	Monday	Thursday by end of the day	Friday	Following Wednesday by end of the day

Same Day Delivery For Selected Zip Codes (90000 to 94999)

• If you are in the Southern California area, we also provide Same Day Delivery via Modern Express for select items that we stock at our local facility. This service is only available Monday to Friday and applicable to our in-stock items only.

Service Type	Cost Structure (Compared to Regular UPS Ground)	If Request Is Made By:	Same Day Delivery By:
Modern Express Four Hour Service	$$	Monday to Friday before 12:00pm	Within Four hours from the time order leaves our facility
Modern Express Two Hour Service	$$$	Monday to Friday after 12:00pm	Within Two hours from the time order leaves our facility

Items That Require Special Handling and Freight:

Certain large or bulky items such as Floor Lamps, Mirrors, Chandeliers and other heavy and large lighting fixtures are considered oversized and/or overweight by UPS or FedEx. Therefore, a surcharge will be charged depending on the item's size and/or weight. These surcharges are based solely on extra charges imposed by our Freight company for transporting oversize and/or overweight items. We will contact you for the surcharge and schedule delivery. Shipping quotes do not include customs charges, duties, dock fees, insurance, brokerage fees or any other international-related charges.

INTERNATIONAL ORDERS

LBCLighting.com ships to International locations but our system is only able to process orders to Canada at the moment. For shipments to other international destinations, please contact our customer service department at customerservice@lbclighting.com .

*Please note that our International Minimum Order is $100 and all international sales are final so please make sure all items meet the listings/specifications as needed for use in your area.

For international orders, import duties, taxes, and brokerage fees are NOT included in the product price or shipping/handling cost and it will be collected upon delivery for the carriers for certain packages. These charges are the recipient's responsibility as we are only charging the transportation fee for the packages. You may check with your country's customs office to determine what these additional costs will be.

For details and inquiries on international orders, please call our Toll Free number 1(800)522-0407 or (626)279-2658; or email customerservice@lbclighting.com

BUY TODAY, SHIP TODAY PROGRAM

The Above Brands - In Stock - Before 11:00 AM PST

Program Details:

• The "Buy Today, Ship Today" program only applies to select brands (see above) offered on our "Buy Today, Ship Today" products page. Offer does not apply to any other items on the LBC Lighting website.
• Orders are subject to product availability at time of order placement. LBC cannot guarantee the availability of all items in all quantities at time of purchase.
• Expedited shipping offered for all "Buy Today, Ship Today" items at additional freight charge.
• Orders placed before 11:00 AM PST, will ship out same day. Any order received after 11:00 AM PST will be processed and shipped out the following business day.
• Orders over $50.00 qualify for Free Ground Shipping. LBC Shipping Terms & Conditions apply.
• If you decide to return an item or items to us, you must request a Return Authorization Number (RAN) within 15 calendar days of the date when you received your purchase to ensure a refund. Please see our Return Policy for further details.

PAYMENT METHODS

LBCLighting.com currently accepts the following payment methods:

• Credit Card: Visa, Mastercard, American Express, Discover (must be US-based with verifiable billing address)
• Paypal
• Wire Transfer (preferred for large orders or international shipments)

SAFE SHOPPING GUARANTEE

The LBCLighting.com Safe Shopping Guarantee protects you while shopping at LBCLighting.com, so you don´t have to worry about credit card safety. We guarantee that every transaction you make with us is safe.

SALES TAX

Sales tax is charged on all orders that are shipped to California addresses. All orders shipped to Canada, Mexico and Alaska will incur Federal and Provincial sales taxes once merchandise reaches destination.

PRIVACY AND SECURITY

Privacy Policy

LBCLighting.com's privacy and security measures are designed with deep bunker security in mind, so any personal information that you provide to LBCLighting.com is used for the purpose of personalizing and enhancing your web experience, and for no other purpose. LBCLighting.com's specific privacy policies are outlined below.

The Information We Collect

There are two ways that LBCLighting.com obtains information from you: (1) from an on-line purchase; or (2) navigational information about the pages you visited on our website.

How We Use The Information

The information we obtain from registration on-line is utilized to improve your web experience with LBCLighting.com by enabling you to obtain a faster checkout for purchases.

The information we ask for when you order on-line is your name, address, phone number, credit card number and email address, and is used only for completion, confirmation, and shipment of the order. Your information is saved for a speedier checkout process the next time. This information is then stored only for the purpose of faster checkout and is not used for any other purposes.

The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, browser version, IP address) may be collected which will provide information regarding the general use of our website.

LBCLighting.com will never sell any information about you to anyone. "Cookies" are used by LBCLighting.com only to allow you to use LBCLighting.com's website in the most efficient manner.

Email

LBCLighting.com will only send emails to you to promote its latest products and offerings. LBCLighting.com has a company policy not to flood people with email correspondence, but simply give you periodic information so you can stay up to date on what LBCLighting.com is offering.

LBCLighting.com also uses your email address to confirm your order, provide you an update regarding your order and send you your tracking info/number.

Access To Your Personal Information

LBCLighting.com will provide you with access to the personal information you provided by allowing you to view, update or correct your information. In order to protect your privacy, LBCLighting.com takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. LBCLighting.com will accomplish this through the use of passwords and personal data.

Security

Our website's bunker security system is armed with a Hacker Safe System to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.

TERMS OF USE

Your use of LBCLighting.com constitutes your agreement to be bound by the following terms and conditions related to the use of our website. These terms and conditions are subject to change from time to time without prior notification. After such change, your use of LBCLighting.com constitutes your agreement to be bound by the changed terms and conditions. You should therefore be sure to review these terms and conditions each time you log on to LBCLighting.com.

LBCLighting.com is intended solely for personal, noncommercial use by the users of our website. We recognize that from time to time you may wish to download, print and store portions of our website. You may do this as long as you only use such copies for your own personal, noncommercial use; you do not copy or post that material on any network computer or broadcast that material in any media and that you do not modify or alter that material in any way. The mere fact that you have downloaded such materials does not transfer to you any right to title or interest in such materials. All intellectual property rights and any such materials remain the sole and exclusive property of LBCLighting.

Please send all inquiries or comments that you may have with regard to our website to LBCLighting, 1762 Tyler Avenue, S. El Monte CA 91733.

Any such comments that you may submit shall be and remain the exclusive property of http://www.lbclighting.com, and such submission constitutes an assignment to LBCLighting of all worldwide rights, titles and interests in any intellectual property rights which may exist in the comments. As a result, LBCLighting will be entitled to use any material which is submitted by you for any purpose and without compensation to you in any way.

This website is provided on an as-is basis and LBCLighting makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials or products included on this site.

LBCLighting disclaims all warranties, express or implied, including but not limited to, implied warranties or merchantability and fitness for a particular purpose. In no event shall LBCLighting be liable for any damages of any kind arising from the use of our website, including but not limited to, direct or indirect, incidental, punitive and consequential damages.

In case of any discrepancy in pricing calculation due to system generated fault, LBCLighting reserves the right to cancel that order or issue a refund to the customer subject to fulfillment of company refund policy. LBCLighting makes every effort to ensure accuracy but in the event a product is listed at an incorrect price or with incorrect information due to typographical errors or resulting from product information received from our vendors, LBCLighting reserves the right to refuse or cancel any orders for such items whether or not the order has been confirmed and your credit card charged. If the credit card has been charged for the purchase and order is cancelled, LBCLighting shall immediately issue a credit to your credit card in the amount of the charge.

The laws of the State of California govern these disclaimers and the terms and conditions set forth above without giving any effect to any principles of conflicts of law.

You agree to defend, indemnify and hold LBCLighting harmless from and against any and all claims, damages, costs and expenses, including attorney's fees arising from or related to your use of this Web site.

RETURNS AND REPLACEMENTS

Return Policy Procedure

LBCLighting is committed to providing you with the finest selection of lighting products as well as the best customer service. If you decide to return an item, we offer the following hassle-free return process for your convenience. Our customer service representatives are also available to assist you should you have any questions. Please call us at 1(877)250-6888 or email customerservice@lbclighting.com.

We accept returns within 60 days of receipt.  

• Requests for returns WITHIN 30 days qualify for 100% refund
• Requests for returns AFTER 30 days (but not more than 60 days) qualify for 75% refund (less 25% restocking charge)
• Shipping charges paid at time of order processing are non-refundable (includes expedited, under-minimum,  Alaska/Hawaii orders)   
• Items have to be shipped back within 15 days of Return Request or restocking charge may apply  

Please note that we do not accept returns after 60 days so it is important that you request a Return Authorization Number (RAN) before 60 days

Please make sure Returns meet the following conditions before requesting a RAN

• The items have not been used, installed or modified
• Items are in original boxes with all parts such as hardware, light bulbs (if included), labels, and instruction manuals
• All custom-made, made-to-order, special order or items marked as final sale cannot be cancelled, exchanged or returned
• All international orders are final and cannot be returned or exchanged

Return Instructions

1. Request a Return Authorization Number (RAN)

Please call 1(877)250-6888 or email returns@lbclighting.com to request a return.  A customer service representative will email you the Return Authorization Number (RAN) with instructions. You will have 15 days to return the items to us once we issue you the RAN.  It is important that you request a RAN because we will not issue any refunds for returns without a RAN. Unauthorized returns will not be acknowledged and may be refused at your expense.

2. Download, Fill Out and Print the RAN form and paste it on the box.

Please click here to download the RAN form. To ensure a prompt refund, please make sure the RAN# is clearly labeled on the box and the RAN form.

3. Package the Item

Please package the items carefully. All products must be packed in new, original and unmarked packaging including any accessories, hardware, manuals, documentation and registration that were originally included with the items. 

4. Ship the Item

Since you are responsible for the cost of returning the items via whichever carrier you prefer (Fedex, UPS, USPS, etc), we recommend that you use a traceable and insurable form of mailing for shipment. LBClighting.com is not responsible for any items lost or damaged in transit and it will be your responsibility to file any claims with the carrier.

Please email us the tracking number of all return shipments so that we can ensure a prompt refund.

Please ship the Item(s) to:

LBCLighting
Attn: Internet Returns Team
1762 Tyler Avenue
South El Monte, CA 91733

5. Get Your Refund

Once we receive and inspect the return, we will issue a refund on the original credit card or paypal account used to place the order. Please allow 1 or 2 billing cycles for the credit to be reflected on your statement.  You will receive an email confirmation once the return is completed. Please note that shipping charges are non-refundable (which includes expedited, under-minimum and Alaska/Hawaii orders).

We aim to process returns as quickly as possible but if you do not receive your refund confirmation within 10 days of us receiving the item, please email customerservice@lbclighting.com or call 1(877)250-6888.

The following may result in no refund/partial refund or restocking charge

Situation	Restocking	Partial Refund	No Refund
Unauthorized Returns			X
Items lost in transit			X
Damaged Items		X
Missing Parts/Manuals		X
Returns received after 15 Days of RAN issuance	X
Request for returns after 30 days of receipt	X
Request for returns after 60 days of receipt			X

DAMAGED OR DEFECTIVE ITEMS

If an item is received damaged or defective, please notify us within 15 days of receipt so that we can request for a free replacement. Claims made after 15 days may not qualify for a free replacement and/or be subject to the manufacturer’s warranty policy. All replacements are subject to availability and standard lead time. LBCLighting is not responsible for expedited shipping of any replacement fixture/parts.

In some cases, the manufacturer may request the return of the damage/defective items so please hold onto it until further instructions from us.  If a return is required, a call tag or mailing label will be issued and if you are not available at the time the attempts are made by the carrier to retrieve the items, you will be responsible for shipping the items back to us within 15 days.

 If you do not return the items back to us, you will be charged for both the damaged/defective and the replacement part.  In addition, defective items found to be in working condition will be subject to the Return Policy and you will be charged for the replacement part.

REFUSED/MISSED DELIVERIES

If you miss a carrier’s multiple delivery attempts or refuse the package (i.e. because you changed your mind), you will be charged the return shipping costs to bring the item back to us which can range from 8% to 20% of your total order amount.

If you refused delivery because the package is damaged, please notify us within 7 days so that we can take appropriate action to resolve the matter. If you do not notify us within the allotted time, it may negate your claim for a replacement.

ORDER CANCELLATIONS

If you wish to cancel an item, please notify us immediately by calling 1(877)250-6888 or emailing customerservice@lbclighting.com. Items that have not been shipped may be cancelled for a full refund.  Items that have been shipped cannot be cancelled and will be subject to the Return Policy. Please note that customized/special order or items marked as final sale cannot be cancelled.

ORDER EXCHANGES

We do not offer exchanges because we cannot guarantee the availability of the fixture you want at the time of exchange. Therefore, please place an order for the new item and request a Return Authorization Number (RAN) for the item you want to return by emailing returns@lbclighting.com or calling 1(877)250-6888.

BACKORDER ITEMS

Due to unforeseen circumstances, some items may be backordered and are unavailable to ship at time of purchase.  In such cases, you will be informed via email whether you would like to backorder the item or choose another item in place of it.

TRACK YOUR ORDER

You can track the status of your order here.

If you have not received your tracking number in 7 business days, please call us at 1(877)250-6888 or email customerservice@lbclighting.com to ask for your tracking number.

The delivery time will be based on the availability of the item you have chosen. If the item is in stock, it will be shipped to you within the lead time stated on the product page. Unless specified, all items ship via ground which may take up to five day transit time depending on the manufacturer’s warehouse location.

PRICE MATCH GUARANTEE

We aim to provide you with the best prices and selections on lighting. Due to “Minimum Internet Advertised Pricing Policies” that are set by lighting manufacturers, we may not be able to sell below certain pricing levels.

However, if you find a lower price for the exact same item from another online retailer, we will gladly match the price under the following conditions

1. The price match is from any manufacturer authorized online retailer/distributor in the U.S. for a period of seven days from the original date of your order
2. We will review all competitors fees and charges with placing the order, which would include re-stocking fees, return restrictions and shipping costs
3. The item at the competitors’ website must be in stock at time of price match
4. The item for price match must be from the same manufacturer with the same part number
5. Only new, non-discontinued, unopened, uninstalled items are acceptable
6. We are unable to price match discontinued, clearance, close-out, overstock, used or “auction style” items
7. Price Match cannot be combined with any other promotions, coupons or rebates.

To request a Price Match, please email customerservice@lbclighting.com or call us Toll-Free at 1(877)250-6888.

DISCLAIMER

LBClighting makes every effort to provide the most accurate pricing and product information. However, due to the large number of items offered on our website, there may be typographical errors or omissions such as those relating to product description, pricing and availability. In such cases, we reserve the right to cancel your order and issue a full refund. We also reserve the right to correct or update any errors/omissions and change product information at our discretion without prior notice. 

Important Notice: This new policy supersedes previously published policies effective June 8, 2011.