Troy F3138 Menlo 5-lt Pendant

RETURNS

Return Policy

If you decide to return an item, we offer the following hassle-free return process for your convenience. Our customer service representatives are also available to assist you should you have any questions. Please call us at 626-279-2658 or email customerservice@lbclighting.com.

• Request for return must be made WITHIN 15 days of receipt and items must be returned WITHIN 15 days of receiving RAN
• All returns subject to 25% restocking fee
• No returns are accepted after 30 days
• Shipping charges paid at time of order processing are non-refundable (includes expedited, under-minimum, HI/AK)
• Customers are responsible for the costs of shipping back any return items
• Return Authorization Number (RAN) is required to return items. Please request RAN at returns@lbclighting.com or 626-279-2658

Please note that NO returns will be accepted for the following conditions:

• Items returned without an RAN number
• Items that have been installed, customized or modified
• Items not in original packaging and/or missing parts/hardware or manual
• Made to Order or special order items
• Overstock or Clearance Sale Items
• Truck-load sized items
• Any volume orders totaling more than $2,000
• Any large quantity order of 12 pieces or more of the same product

Return Instructions

1. Request a Return Authorization Number (RAN)

Please call 626-279-2658 or email returns@lbclighting.com to request a return. A customer service representative will email you the Return Authorization Number (RAN) with instructions. You will have 15 days to return the items to us once we issue you the RAN. It is important that you request a RAN because we will not issue any refunds for returns without a RAN. Unauthorized returns will not be acknowledged and may be refused at your expense.

2. Download, Fill Out and Print the RAN form and paste it on the box.

Please click here to download the RAN form. To ensure a prompt refund, please make sure the RAN# is clearly labeled on the box and the RAN form.

3. Package the Item

Please package the items carefully. All products must be packed in new, original and unmarked packaging including any accessories, hardware, manuals, documentation and registration that were originally included with the items.

4. Ship the Item

Since you are responsible for the cost of returning the items via whichever carrier you prefer (Fedex, UPS, USPS, etc), we recommend that you use a traceable and insurable form of mailing for shipment. LBClighting.com is not responsible for any items lost or damaged in transit and it will be your responsibility to file any claims with the carrier.

Please email us the tracking number of all return shipments so that we can ensure a prompt refund.

Please ship the Item(s) to:

5. Get Your Refund

Once we receive and inspect the return, we will issue a refund on the original credit card or paypal account used to place the order. Please allow 1 or 2 billing cycles for the credit to be reflected on your statement. You will receive an email confirmation once the return is completed. Please note that shipping charges are non-refundable (which includes expedited, under-minimum and Alaska/Hawaii orders).

We aim to process returns as quickly as possible but if you do not receive your refund confirmation within 10 days of us receiving the item, please email customerservice@lbclighting.com or call 626-279-2658.