Customer Service

Thank you For Visiting Our Website.  

PAYMENT METHODS

LBCLighting.com gladly accepts the following payment methods:

• Credit Card: Visa, Mastercard, American Express, Discover (must be US-based with verifiable billing address)
• Paypal
• Wire Transfer (preferred for large orders). Payment for international shipments is via wire transfer only.

• SALES TAX

  • Sales tax will be applied to orders if required by law.
  • Sales tax will be calculated at checkout.
  • Trade professionals with a valid resell permit may contact our Customer Service department for details about setting up a trade account so that sales tax will be waived from their order.
  • International shipments may have additional sales tax that will need to be paid before shipment release.

• ORDER PROCESSING

  • Orders are processed during business hours 8:30 AM to 5:00 PM PST (Mondays-Fridays, excluding holidays).
  • Orders received on the weekends and after 3:00 PM PST are generally processed the following business day.
  • Order processing time does NOT include shipping transit time so please account for both processing and transit time when
  • calculating delivery dates.
• 

  BACKORDER ITEMS

• Due to unforeseen circumstances, some items may be backordered and are unavailable to ship at time of purchase. In such cases, you will be informed via email whether you would like to backorder the item or choose another item in place of it.

  CHANGING AN ORDER:

  Order Cancellation

  • If you wish to cancel an order, please notify us immediately at customerservice@lbclighting.com.
  • Items that have not been shipped may be cancelled for a full refund. Refund will be issued upon confirmation of cancellation which generally takes 48 to 72 hours
  • Items that have been shipped cannot be cancelled and will be subject to the Return Policy
  • Items marked as customized/special order or final sale cannot be cancelled, returned or exchanged.

  Order Exchanges:

  • We do not offer exchanges because we cannot guarantee the availability of the fixture you want at the time of exchange. Therefore, please place a new order and request a Return Authorization Number (RAN) for the item you want to return by emailing returns@lbclighting.com   

• DAMAGED OR DEFECTIVE ITEMS

  Damage/Defective Policy:

  • Damaged claims made within 7 days of receipt will qualify for free replacement
  • Damaged claims made after 7 days (but before 30 days) may not qualify for free replacement and/or be subject to manufacturer’s warranty policy
  • We will not honor any damaged claims made after 30 days
  • Defective claims will be subject to manufacturer’s warranty policy
  • All replacements are subject to availability and standard lead time. LBClighting is not responsible for expedited shipping of any replacement fixture/parts

  How To File A Claim:

  1. Please email customerservice@lbclighting.com with your order#, item, quantity and description of damage. Attach photos of damage if possible since it will help to expedite your claim.
  2. We will submit the claim with the manufacturer and response time is generally within 48 to 72 hours. During this time, the manufacturer may request for additional information or may contact you directly to assist with troubleshooting.
  3. When replacements ship, we will email you the tracking information. Items are shipped via ground to the original delivery address on order. If different, you must notify Customer Service of address change when making the claim. LBCLighting will not be responsible for any lost shipments.
  4. In some cases, the manufacturer may request the return of the damage/defective items so please hold onto it until further instructions from us. If return is needed, a call tag or mailing label will be issued and if you are not available at the time the attempts are made by the carrier to retrieve the items, you will be responsible for shipping the item back to us within 15 days. If you do not return the items back to us, you will be charged for both the damage/defective and the replacement part. Defective items found to be in working condition will be subject to the Return Policy and you will be charged for the replacement part.

• PRICE MATCH GUARANTEE

  We aim to provide you with the best prices and selections on lighting. Due to “Minimum Internet Advertised Pricing Policies” that are set by lighting manufacturers, we may not be able to sell below certain pricing levels.

  However, if you find a lower price for the exact same item from another online retailer, we will gladly match the price under the following conditions

  1. 1. The price match is from any manufacturer authorized online retailer/distributor in the U.S. for a period of seven days from the original date of your order
     2. We will review all competitors fees and charges with placing the order, which would include re-stocking fees, return restrictions and shipping costs
     3. The item at the competitors’ website must be in stock at time of price match
     4. The item for price match must be from the same manufacturer with the same part number
     5. Only new, non-discontinued, unopened, uninstalled items are acceptable
     6. We are unable to price match discontinued, clearance, close-out, overstock, used or “auction style” items
     7. Price Match cannot be combined with any other promotions, coupons or rebates.

  To request a Price Match, please email customerservice@lbclighting.com 

  DISCLAIMER

  LBClighting makes every effort to provide the most accurate pricing and product information. However, due to the large number of items offered on our website, there may be typographical errors or omissions such as those relating to product description, pricing and availability. In such cases, we reserve the right to cancel your order and issue a full refund. We also reserve the right to correct or update any errors/omissions and change product information at our discretion without prior notice. LBCLighting is also not liable for any labor compensations, chargebacks, expedited shipping costs or any other additional expenses due to any product failures (under or not under warranty), delays in shipments/deliveries that causes construction delays and/or any other situations that may arise during installations or usage of any products that LBCLighting sells.

  Important Notice: This new policy supersedes previously published policies effective January 01/02/2020.