SHIPPING AND DELIVERY
When We Ship:
- Most items will ship within the lead time indicated on the product page – in the case of delay, you will be notified by a customer service rep
- Shipments are generally made Mondays – Fridays (excluding holidays)
- We do not ship on weekends
- Items stocked in our warehouse will ship from South El Monte, CA. Non-stock items will be drop-shipped from manufacturer warehouse (location varies)
- Most shipments go via UPS, USPS or Fedex. Oversize/bulky or large volume orders may be shipped via freight truck
- We will ship using the best method based on items ordered and delivery location. If you have a special shipment request, please contact Customer Service at firstname.lastname@example.org. We will try to accommodate your request to the best of our ability.
Shipping Options/Transit Times:
- Ground Shipping: Transit time is dependent on delivery location relative to shipping warehouse. Standard transit time is usually 3 to 7 business days via UPS Ground, USPS, or Fedex Ground.
- Expedited Shipping is by request only. Please contact email@example.com for assistance.
- Deliveries are made on business days only (M-F) and transit time does not include weekends so please account for that when calculating delivery dates.
- We offer Free ground shipping on selected items that totaled $100 and more within 48 contiguous United States. (Alaska and Hawaii are excluded).
- Most orders under $100 will have $14.95 flat rate shipping within 48 contiguous United States.
- Oversize and bulky items are excluded from Free Shipping regardless of order amount. Separate shipping fees will be displayed at checkout.
- We currently only ship to destinations within 48 contiguous United States.
- We ship to valid residential or business/commercial addresses only.
- We do not ship to PO Boxes or APO/FPO addresses.
- We may contact you to verify addresses to ensure prompt delivery.
- Please note that most deliveries would deliver without a signature required. If you do require a delivery with signature required, please put in this request under Special Instructions at checkout.
- Once package is in transit, we are unable to make any changes to the signature option or reroute the address. It will be your responsibility to contact the carrier and make shipping arrangements.
- All Freight truck deliveries require signature so please make sure someone is on the premise to accept shipment. Freight carrier may contact you beforehand to arrange for delivery.
- Deliveries are made Mondays-Fridays only. We do not deliver on weekends.
- If you missed a carrier’s multiple delivery attempts or refused the package (for reasons other than it being damaged), you will be charged the return shipping costs to bring the items back to us which may range from 15% to 35% of your total amount
- If you refused a delivery because the package is damaged, please notify us within 7 days so that we can make a replacement request. If you do not notify us within the allotted time, it may negate your claim for a replacement