- Contact Us
- Payment Methods
- Sales Tax
- Order Processing
- Backorder Items
- Changing An Order
- Shipping and Delivery
- International Orders
- Track Your Order
- Damage or Defective Items
- Price Match Guarantee
- Safe Shopping Guarantee
- Privacy and Security
LBCLighting.com gladly accepts the following payment methods:
- Credit Card: Visa, Mastercard, American Express, Discover (must be US-based with verifiable billing address)
- Wire Transfer (preferred for large orders). Payment for international shipments is via wire transfer only.
- Sales tax will be applied to orders if required by law.
- Sales tax will be calculated at checkout.
- Trade professionals with a valid resell permit may contact our Customer Service department for details about setting up a trade account so that sales tax will be waived from their order.
- International shipments may have additional sales tax that will need to be paid before shipment release.
- Orders are processed during business hours 8:30 AM to 5:00 PM PST (Mondays-Fridays, excluding holidays).
- Orders received on the weekends and after 3:00 PM PST are generally processed the following business day.
- Order processing time does NOT include shipping transit time so please account for both processing and transit time when calculating delivery dates.
- For urgent orders or orders that need immediate processing, please contact Customer Service at 626-279-2658.
Due to unforeseen circumstances, some items may be backordered and are unavailable to ship at time of purchase. In such cases, you will be informed via email whether you would like to backorder the item or choose another item in place of it.
CHANGING AN ORDER:
- If you wish to cancel an order, please notify us immediately at firstname.lastname@example.org or 626-279-2658.
- Items that have not been shipped may be cancelled for a full refund. Refund will be issued upon confirmation of cancellation which generally takes 48 to 72 hours
- Items that have been shipped cannot be cancelled and will be subject to the Return Policy
- Items marked as customized/special order or final sale cannot be cancelled, returned or exchanged.
- We do not offer exchanges because we cannot guarantee the availability of the fixture you want at the time of exchange. Therefore, please place a new order and request a Return Authorization Number (RAN) for the item you want to return by emailing email@example.com or calling 626-279-2658.
SHIPPING AND DELIVERY
When We Ship:
- Most items will ship within the lead time indicated on the product page – in the case of delay, you will be notified by a customer service rep
- Shipments are generally made Mondays – Fridays (excluding holidays)
- We do not ship on weekends
- Items stocked in our warehouse ship from South El Monte, CA. Non-stock items will be drop-shipped from manufacturer warehouse (location varies)
- Most shipments go via Fedex, UPS, or USPS. Oversized/bulky or high volume orders may be shipped via freight truck
- We will ship using the best method based on items ordered and delivery location. If you have a special shipment request, please contact Customer Service at firstname.lastname@example.org. We will try to accommodate your request to the best of our ability.
Shipping Options/Transit Times:
- Ground Shipping: Orders over $75 qualify for Free ground shipment within 48 Contiguous US. Transit time is dependent on delivery location relative to shipping warehouse. Standard transit time is usually 3 to 5 business days via UPS Ground or Fedex Ground.
- Expedited Shipping: Some items may qualify for expedited shipping which include Overnight, 2-day, 3-Day. Subject to product availability. Cutoff time for same day shipment is usually 11:00 AM PST (M-F, excluding holidays and weekends) for most items. Expedited orders made after cut-off time will be shipped the following business day. In the case of delay, you will be notified by a customer service rep. For urgent or special requests, please contact Customer Service at 626-279-2658.
- Deliveries are made on business days only (M-F) and transit time does not include weekends so please account for that when calculating delivery dates.
- We offer Free ground shipping for most orders over $75 within 48 contiguous United States.
- Most orders under $75 will have $8.95 flat rate shipping within 48 contiguous United States.
- Hawaii/Alaska/Guam/Puerto Rico/other US territories: Shipping charges will be based on weight/dimensions of items ordered which will be calculated at checkout.
- Canada: Shipping charges will be based on weight/dimensions of items ordered which will be calculated at checkout. Freight charges do not include customs/duties/taxes or other international related charges. For more info, please see our International Order section.
- International Locations: Our website does not currently allow international checkout (except for Canada). Please contact Customer Service for a quote and shipping options.
- We ship to valid residential or business/commercial addresses only.
- We do not ship to PO Boxes or APO/FPO addresses.
- We may contact you to verify addresses to ensure prompt delivery.
- No Signature: If this option is selected, your order will be delivered without any signature or acknowledgement. You will assume full responsibility and release LBCLighting from any lost package claims.
- Signature Required: If this option is selected, an adult signature is required before carrier will release shipment. Please make sure that someone will be on the premise to sign for the delivery. Shipment will not be released without signature.
- Once package is in transit, we are unable to make any changes to the signature option or reroute the address. It will be your responsibility to contact the carrier and make shipping arrangements.
- Freight truck deliveries will require signature so please make sure someone is on the premise to accept shipment. Freight carrier may contact you beforehand to arrange for delivery.
- Deliveries are made Mondays-Fridays. We do not offer weekend deliveries.
- If you missed a carrier’s multiple delivery attempts or refused the package (for reasons other than it being damaged), you will be charged the return shipping costs to bring the items back to us which may range from 8% to 20% of your total amount
- If you refused a delivery because the package is damaged, please notify us within 7 days so that we can make a replacement request. If you do not notify us within the allotted time, it may negate your claim for a replacement
- LBCLighting.com ships to international locations but our website currently only allows checkout for Canada. For other international destinations, please contact our customer service department at email@example.com
- International minimum order is $100.00 USD
- Certain oversize or fragile items (i.e. bulbs) may not qualify for international shipment.
- All sales are final so please make sure items meet the listings/specifications as required for use in your area
- All items are packed in excellent condition when they leave our facility. Any damages caused by shipping will be your responsibility to file claim with the shipping carrier. We usually ship by US Postal Service or UPS. Tracking numbers are provided once your order ship. LBC Lighting will not be held responsible for any charge back for customs, taxes, duties, shipping, merchandise or other related costs associated with damages caused by shipping carriers.
- Import duties, taxes, and brokerage fees are NOT included in the product price or shipping/handling cost and it will be collected upon delivery for the carriers for certain packages. These charges are the recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be
- If you miss or refuse a delivery (for reasons other than it being damaged), you will be responsible for return shipping charges back to LBC as well as any other incurred charges such as brokerage fees, customs, duties, taxes, etc.
- For details and inquiries on international orders, please call (626)279-2658; or email firstname.lastname@example.org
- Payment for international orders is via wire transfer only.
TRACK YOUR ORDER
You can track the status of your order here.
If you have not received your tracking number in 7 business days, please call us at 626-279-2658 or email email@example.com to ask for your tracking number.
The delivery time will be based on the availability of the item you have chosen. If the item is in stock, it will be shipped to you within the lead time stated on the product page. Unless specified, all items ship via ground which may take up to five day transit time depending on the manufacturer’s warehouse location.
If you decide to return an item, we offer the following hassle-free return process for your convenience. Our customer service representatives are also available to assist you should you have any questions. Please call us at 626-279-2658 or email firstname.lastname@example.org.
- Request for return must be made WITHIN 15 days of receipt and items must be returned WITHIN 15 days of receiving RAN
- All returns subject to 25% restocking fee
- No returns are accepted after 30 days
- Shipping charges paid at time of order processing are non-refundable (includes expedited, under-minimum, HI/AK)
- Customers are responsible for the costs of shipping back any return items
- Return Authorization Number (RAN) is required to return items. Please request RAN at email@example.com or 626-279-2658
Please note that NO returns will be accepted for the following conditions:
- Items returned without an RAN number
- Items that have been installed, customized or modified
- Items not in original packaging and/or missing parts/hardware or manual
- Made to Order or special order items
- Overstock or Clearance Sale Items
- Truck-load sized items
- Any volume orders totaling more than $2,000
- Any large quantity order of 12 pieces or more of the same product
1. Request a Return Authorization Number (RAN)
Please call 626-279-2658 or email firstname.lastname@example.org to request a return. A customer service representative will email you the Return Authorization Number (RAN) with instructions. You will have 15 days to return the items to us once we issue you the RAN. It is important that you request a RAN because we will not issue any refunds for returns without a RAN. Unauthorized returns will not be acknowledged and may be refused at your expense.
2. Download, Fill Out and Print the RAN form and paste it on the box.
Please click here to download the RAN form. To ensure a prompt refund, please make sure the RAN# is clearly labeled on the box and the RAN form.
3. Package the Item
Please package the items carefully. All products must be packed in new, original and unmarked packaging including any accessories, hardware, manuals, documentation and registration that were originally included with the items.
4. Ship the Item
Since you are responsible for the cost of returning the items via whichever carrier you prefer (Fedex, UPS, USPS, etc), we recommend that you use a traceable and insurable form of mailing for shipment. LBClighting.com is not responsible for any items lost or damaged in transit and it will be your responsibility to file any claims with the carrier.
Please email us the tracking number of all return shipments so that we can ensure a prompt refund.
Please ship the Item(s) to:LBCLighting
Attn: Internet Returns Team
1762 Tyler Avenue
South El Monte, CA 91733
5. Get Your Refund
Once we receive and inspect the return, we will issue a refund on the original credit card or paypal account used to place the order. Please allow 1 or 2 billing cycles for the credit to be reflected on your statement. You will receive an email confirmation once the return is completed. Please note that shipping charges are non-refundable (which includes expedited, under-minimum and Alaska/Hawaii orders).
We aim to process returns as quickly as possible but if you do not receive your refund confirmation within 10 days of us receiving the item, please email email@example.com or call 626-279-2658.
DAMAGED OR DEFECTIVE ITEMS
- Damaged claims made within 7 days of receipt will qualify for free replacement
- Damaged claims made after 7 days (but before 30 days) may not qualify for free replacement and/or be subject to manufacturer’s warranty policy
- We will not honor any damaged claims made after 30 days
- Defective claims will be subject to manufacturer’s warranty policy
- All replacements are subject to availability and standard lead time. LBClighting is not responsible for expedited shipping of any replacement fixture/parts
How To File A Claim:
- Please email firstname.lastname@example.org with your order#, item, quantity and description of damage. Attach photos of damage if possible since it will help to expedite your claim.
- We will submit the claim with the manufacturer and response time is generally within 48 to 72 hours. During this time, the manufacturer may request for additional information or may contact you directly to assist with troubleshooting.
- When replacements ship, we will email you the tracking information. Items are shipped via ground to the original delivery address on order. If different, you must notify Customer Service of address change when making the claim. LBCLighting will not be responsible for any lost shipments.
- In some cases, the manufacturer may request the return of the damage/defective items so please hold onto it until further instructions from us. If return is needed, a call tag or mailing label will be issued and if you are not available at the time the attempts are made by the carrier to retrieve the items, you will be responsible for shipping the item back to us within 15 days. If you do not return the items back to us, you will be charged for both the damage/defective and the replacement part. Defective items found to be in working condition will be subject to the Return Policy and you will be charged for the replacement part.
PRICE MATCH GUARANTEE
We aim to provide you with the best prices and selections on lighting. Due to “Minimum Internet Advertised Pricing Policies” that are set by lighting manufacturers, we may not be able to sell below certain pricing levels.
However, if you find a lower price for the exact same item from another online retailer, we will gladly match the price under the following conditions
- The price match is from any manufacturer authorized online retailer/distributor in the U.S. for a period of seven days from the original date of your order
- We will review all competitors fees and charges with placing the order, which would include re-stocking fees, return restrictions and shipping costs
- The item at the competitors’ website must be in stock at time of price match
- The item for price match must be from the same manufacturer with the same part number
- Only new, non-discontinued, unopened, uninstalled items are acceptable
- We are unable to price match discontinued, clearance, close-out, overstock, used or “auction style” items
- Price Match cannot be combined with any other promotions, coupons or rebates.
To request a Price Match, please email email@example.com or call us 626-279-2658.
LBClighting makes every effort to provide the most accurate pricing and product information. However, due to the large number of items offered on our website, there may be typographical errors or omissions such as those relating to product description, pricing and availability. In such cases, we reserve the right to cancel your order and issue a full refund. We also reserve the right to correct or update any errors/omissions and change product information at our discretion without prior notice. LBCLighting is also not liable for any labor compensations, chargebacks, expedited shipping costs or any other additional expenses due to any product failures (under or not under warranty), delays in shipments/deliveries that causes construction delays and/or any other situations that may arise during installations or usage of any products that LBCLighting sells.
Important Notice: This new policy supersedes previously published policies effective January 01/02/2019.